If a piece arrives wrong, damaged, or simply isn't what you expected, you have seven days. No maze, no fine print traps — here is exactly how it works.
Requests must be raised within 7 days of the delivery date.
Unworn, undamaged, with all tags, pouches and packaging intact.
Your order number or the phone number used at checkout.
Send a WhatsApp message with your order number, the item, and a short note on the issue.
Attach clear photos or a short video of the item and its packaging. This is what speeds everything up.
We review within 24–48 hours and send you a return address plus instructions.
Pack the item securely in its original packaging and send it with a trackable courier.
Once received, we inspect within 2 working days and confirm the outcome by message.
Replacement dispatched, or refund issued to your original payment method or bank account.
| Item | Detail |
|---|---|
| Return window | 7 days from the delivery date |
| Approval time | 24–48 hours after we receive your photos |
| Inspection time | Up to 2 working days after the item reaches us |
| Refund time | 5–10 working days after approval |
| Return shipping | We cover it for damaged, faulty or wrong items. Change-of-mind returns are paid by the customer. |
| Exchanges | Subject to stock. If unavailable, we issue a refund or store credit. |
| Cancellations | Free before dispatch. Once dispatched, the return process applies. |
Send us your order number and photos — we will take it from there.
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